Seaflora Skincare FAQs

What makes Seaflora Skincare unique?

Seaflora formulates with whole, wild, hand-harvested seaweed from Vancouver Island as a primary ingredient, rather than relying on water as the main base of its skincare. Our seaweed is locally harvested and used in its whole form to create concentrated sea-to-skin formulas. Learn more about what makes Seaflora different.

Choosing Seaflora Skincare

Is Seaflora suitable for all skin types?

Seaflora offers products for a wide range of skin types and concerns, including dry, combination, oily, mature and sensitive skin. The best products for you will depend on your skin's individual needs, so we recommend choosing by skin type and concern rather than using the same routine for everyone.

Which Seaflora cleanser is best for my skin?

The best cleanser depends on how your skin feels and what you want from your cleansing step. If your skin is dry or sensitive, look for a gentle cleanser that cleans without leaving the skin feeling stripped. If your skin is combination, oily or prone to congestion, you may prefer a cleanser designed for a deeper cleanse. If you are unsure, our team can help you choose the best option for your skin. Explore Seaflora facial cleansers.

Which Seaflora moisturizer should I choose?

Choose your moisturizer based on your skin's hydration needs, preferred texture and finish. Some Seaflora moisturizers are lighter and work well for combination skin or daytime use, while richer options are better suited to dry skin or customers who prefer more intensive hydration. Our team can help you compare the options if you are unsure where to start. Explore Seaflora facial moisturizers.

If I only buy one Seaflora product, where should I start?

There isn't one Seaflora product that is best for every person. Start with the product that addresses the skin concern or routine step that matters most to you. If you're not sure where to begin, our team can help you choose one product based on your skin type, concerns and current routine. You can also try a complimentary Sea Results Sample Routine before committing to full-size products.

Can Seaflora help me choose the right products for my skin?

Yes. If you are unsure which products or routine are best for you, our team can help based on your skin type, main concerns, sensitivities and the products you already use. You can also start with a Sea Results Sample Routine if you would like to experience a complete Seaflora facial before purchasing full-size products.

Which Seaflora products can I use for the appearance of under-eye puffiness?

Seaflora offers several products designed for the delicate eye area, including Seaweed Eye Masks, Eye Contour Gel and Eye-Sea Relief Serum. These can be used individually or as part of an eye-care routine to help support a hydrated, refreshed-looking eye area. Explore Seaflora eye care.

Which Seaflora products are suitable for sensitive or redness-prone skin?

If your skin is sensitive or prone to visible redness, look for products designed to provide gentle hydration and support the skin barrier. Our team can also help you choose a simple routine based on your skin's needs and sensitivities. Explore Seaflora products for redness-prone and sensitive skin.

Which Seaflora products are suitable for breakout-prone or congested skin?

If your skin is prone to breakouts or congestion, focus on a simple routine that cleanses without over-stripping the skin and provides appropriate hydration. Product choice can depend on whether your skin is oily, combination, dry or sensitive, so our team can help you build a routine based on how your skin behaves rather than treating breakouts as a one-size-fits-all concern. Explore Seaflora products for breakout-prone skin.

Which Seaflora products are best for mature skin?

For mature skin, we recommend choosing products based on the concerns you would most like to support, such as hydration, dryness, visible fine lines, uneven-looking tone or loss of radiance. Seaflora offers several options for mature skin, and our team can help you build a routine based on your individual skin needs. Explore Seaflora skincare for mature skin and visible signs of aging.

What should I do if a Seaflora product isn't right for my skin?

If a product does not feel right for your skin, stop using it and contact our team. We can help you review what you are using, how you are using it and whether another Seaflora product may be a better fit for your skin.

Samples, Routines & How to Use Seaflora

Does Seaflora offer samples or travel-size products?

Yes. Complimentary Sea Results Sample Routines are currently available to customers within Canada. Each sample routine lets you experience a complete Seaflora facial before purchasing full-size products. Shipping is $5 within Canada. Learn more about complimentary Seaflora samples. Many full-size Seaflora products are also 100 mL / 3.4 oz or less, making them convenient for travel. Explore Seaflora travel-size skincare.

How many facials can I get from a Sea Results Sample Routine?

Each Sea Results Sample Routine is designed to provide one complete 7-step facial. Depending on how much product you use during each step, you may have enough product remaining for additional applications.

How long does a full-size Seaflora product typically last?

How long a product lasts depends on the product, how often you use it and how much you apply. With regular use, many full-size Seaflora products can last several weeks to a few months.

What is the proper order to apply Seaflora products?

A simple facial routine is: cleanser, toner or essence, serum, eye care and moisturizer. In the morning, finish with your sun protection product. Exfoliators and masks can be added separately as directed for the individual product.

Can I use a simple 3-step Seaflora routine?

Yes. You do not need a long routine to get started. A simple routine can begin with a cleanser, a targeted hydration or treatment step, and a moisturizer. Additional products such as toner, eye care, exfoliators and masks can be added based on your skin's needs and your personal routine preferences.

What is a toner, and do I need one?

A toner or essence is used after cleansing and before serums and moisturizers. Seaflora's Sea Splash Toning Essence can be added to your routine as an additional skincare step, but you do not need to use every step in the Seaflora collection to build an effective routine. If you prefer to keep your routine simple, focus first on the products that best match your skin's needs.

What is the difference between Natural Sun Shield Facial Moisturizer and Sea to Skin Sunscreen?

Natural Sun Shield Facial Moisturizer is designed primarily as a facial moisturizer with sun protection properties. It contains higher concentrations of organic seaweed and moisturizing ingredients to support daily facial hydration. Sea to Skin Sunscreen is a more general, all-purpose sun protection product designed for use on the body.

How often should I reapply Seaflora sun protection?

Reapply Seaflora sun protection regularly, especially after swimming, sweating or towel-drying. For extended sun exposure, use it alongside other sun-protective measures such as protective clothing and seeking shade. Explore Seaflora sun protection.

Ingredients, Sensitivities & Product Standards

Can I use Seaflora products during pregnancy or while nursing?

Ingredient preferences can change during pregnancy and nursing. We recommend reviewing the ingredient list for the specific product you are considering and discussing any ingredient concerns with your healthcare provider.

Are Seaflora products organic?

Seaflora formulates with organic and food-grade ingredients, including our locally harvested seaweed. Ingredients vary by product, so we recommend checking the individual product page or packaging for product-specific information.

Can children use Seaflora products?

Seaflora makes a variety of gentle skincare products, but product suitability can depend on a child's age, skin and sensitivities. We recommend reviewing the ingredients of the individual product and consulting a healthcare professional if you have questions about use on a young child.

Does Seaflora use fragrance or essential oils?

Seaflora does not use synthetic fragrance or parfum. Some products have little to no added scent, while others are lightly scented with essential oils or have the natural aroma of their ingredients. If you are sensitive to scent or essential oils, check the ingredient list for the specific product before purchasing. You can also explore Seaflora's Ingredients A-Z.

Can I use Seaflora products if I have an iodine allergy or sensitivity?

Seaflora products are formulated with seaweed ingredients. If you have a diagnosed iodine allergy or sensitivity, we recommend reviewing the ingredient list for the individual product and speaking with your healthcare provider before use.

Does Seaflora test its products on animals?

No. Seaflora does not test its skincare products on animals.

What is the shelf life of Seaflora products?

Check the best-before information on your individual product. Once opened, Seaflora products should generally be used within 6 to 12 months, depending on the product. Store skincare at room temperature away from excessive heat and direct light, and avoid freezing.

Shopping, Retail & Professional Services

Where can I buy Seaflora Skincare?

Seaflora products are available online at SeafloraSkincare.com, at our retail store in Sooke, British Columbia, and through select authorized spa, hotel and retail partners. Find a Seaflora retailer or partner near you.

Where can I get a professional treatment using Seaflora Skincare?

Seaflora is used by select spas, resorts and professional skincare partners. Find a Seaflora partner near you. We recommend contacting the location directly to confirm that Seaflora treatments are currently offered.

Can I refill Seaflora products at your Sooke store?

Yes. Our Sooke retail store offers refills for select Sea to Skin products, including Shampoo, Conditioner, Body Wash, Body Lotion, Hand Soap and Sea to Skin Sunscreen. Our facial skincare glass bottles are not currently part of the refill program.

How can I carry Seaflora in my store or spa?

Seaflora works with spas, resorts, estheticians and independent retailers. If you are interested in becoming a Seaflora partner, please complete our partner application.

Does Seaflora offer amenities and bulk products for hotels, spas or vacation rentals?

Yes. Seaflora offers Sea to Skin amenities and bulk formats for hospitality and professional partners. Explore Sea to Skin amenities or contact us if you need help choosing the right format for your property or business.

Orders, Shipping & Rewards

What currency will I be charged in?

Orders placed within Canada are charged in Canadian dollars (CAD). Orders placed outside Canada are charged in US dollars (USD).

When does Seaflora offer free shipping?

Free shipping is available on qualifying orders valued at $200 or more before applicable taxes within Canada and the United States. Taxes do not count toward the $200 minimum required for free shipping.

Does Seaflora ship internationally?

Yes. Seaflora ships to international destinations. Available shipping options and costs are shown at checkout based on the delivery address.

Will I be charged duties, tariffs or import fees on an international order?

International orders may be subject to duties, tariffs, taxes or other import fees depending on the destination country. Any applicable charges are determined by the destination country's customs authorities. Seaflora products are currently CUSMA/USMCA compliant for preferential tariff treatment when entering the United States.

How can I track my Seaflora order?

Regular paid orders receive tracking information by email after they ship. If you have questions about an order that has not arrived, please contact our team and we will be happy to help.

If you chose local pickup instead of shipping, a notification call will be made to the phone number provided at time of purchase.

Can I track my complimentary Seaflora sample box?

Complimentary sample boxes mailed within Canada are sent by regular Canada Post letter mail and do not include tracking. They are delivered to your Canada Post mailbox rather than by courier to your door, so we strongly recommend checking your mailbox for delivery.

How do I redeem my Seaflora Rewards points?

Log in to your Seaflora account and open the rewards panel to view your points balance and available rewards. Once you have enough points, select the reward you would like and click Redeem. A discount code will be generated for use on your online order. Seaflora Rewards points cannot currently be redeemed directly at our Sooke retail store. If you would like to use your rewards and pick up your purchase in Sooke, place your order online using your reward and select Local Pickup at checkout.